Warranty & Returns

HARDWARE WARRANTY

Our hardware products have a 1 year warranty which covers manufacturing defects ONLY. The warranty does not cover damage caused by the user such as water damage, dropping, general misuse or external factors such as humidity, electrical stress or other environmental factors not commonly expected in a safe home or office environment. The warranty covers the repair, and if repair is not possible, replacement of a tablet, tablet stand, keyboard or camera. If the product cannot be repaired and requires warranty replacement, but is discontinued, we will replace it with the closest matching product available in our product portfolio. The warranty will be void if the product is used in a way it was not intended by design or if it is modified or repaired without our prior written consent. You must also allow us to make reasonable attempts to resolve the suspected defects prior to returning the unit to us. This can include Remote Access to the machine, Skype video conferencing and/or emailing pictures/videos of the suspected defect to us. If access is denied, then we do not have any liability to replace or repair said product(s).

We do not cover any delivery charges for returning products to us. If the item is crossing international borders, all items returned must be marked on customs documents accordingly with no customs value. We do not accept duties and taxes for returns and such shipments will be refused.

SOFTWARE WARRANTY

Software products do not have a warranty. Trial versions of our software products may be downloaded for evaluation prior to purchase.

RETURNS & REFUNDS

We offer a 30 day money back guarantee on shipped products. The 30 day period begins from the date you receive the item. We must receive the item back within 30 days of the date you receive the item to issue a refund.

The item being returned must be in its original packaging with all accessories (User Manuals, Chargers, Cables etc.) in pristine condition. Damaged or incompletely returned products will not be eligible for a refund.

Software products requiring an activation code must not have been activated if you wish to return them. If the license for the software product has been activated, it is no longer eligible for return.

You must call us for a RMA number prior to shipping us the return item. Once we receive your return item we will process the refund within 10 business days back to the original method of payment less restocking fees.

We do not cover any delivery charges for returning products to us. If the item is crossing international borders, all items returned must be marked on customs documents accordingly with no customs value. We do not accept duties and taxes for returns and such shipments will be refused.

RESTOCKING FEES

We charge a 10% restocking fee for returned items. This amount will be deducted from the refund amount.